What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your access to and control over information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email at [email protected]. You may:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (name and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys and Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Shipping & Delivery
Shipping to the United States
Cleveland Recycles ships merchandise to 48 states and Washington DC. We’re excited to offer flat-rate economy shipping within the United States. We offer one flat shipping rate at $5.00 per single package to one address (up to 1-2 items purchased and mailed to one address). Orders shipped to multiple addresses will be charged USD 5.00 for each individual shipment with up to 1-2 items purchased. We also offer one flat shipping rate at $9.69 per single package to one address (up to 3-5 items purchased and mailed to one address). Orders shipped to multiple addresses will be charged USD 9.69 for each individual shipment with up to 3-5 items purchased. We ship via USPS Standard service directly to your door. You will receive your order in four to seven business days from the date your order was placed.
Cleveland Recycles does not offer UPS Overnight EXPRESS at this time. We will offer this service in the near future.
ClevelandRecycles.com does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Extreme weather conditions may delay delivery of your order.
Shipping to Canada, Mexico, and International
ClevelandRecycles.com is unable to offer Canada, Mexico, international shipping, and U.S. P.O. Boxes at this time.
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Cleveland Recycles reserves the right to change its payment procedures at any time without prior notice to you.
Refunds, Returns, and Exchanges
We stand by our products. ClevelandRecycles.com wants you to be satisfied. We welcome feedback on how we can improve our product/s.
We’re sorry that you have a problem with the merchandise you ordered. We offer a 30-day money back guarantee on all our products. If you would like to return or exchange an item, please contact customer service at [email protected]. We’ll send you instructions on how to return the item(s). Sorry, but shipping charges are not refundable. Please note: Shipping charges are only refundable if your return is a result of an error made by ClevelandRecycles.com.
For returns and/or refunds please provide:
Your mailing address:
Phone number (with area code):
and indicate your choice below:
a) I would like to exchange an item.
b) I want a refund.